Return & Refund Policy

How do I return my product?

You can return an order by clicking Return on page “My Orders”.

  • We accept returns within 7 days of the order delivery.
  • Please ensure that all returns/product must be unused condition and tags are intact.
  • while returning the product, please ensure tags is intact the way it was delivered.
  • We do not accept returns if tag is removed/broken from item.
  • We will arrange product pick-up within 2-3 days of your request.
  • Shipping charge /COD (cash on delivery) charges are not refundable.
  • Shipping charges are not refundable if product returned without any manufacturing defects. Only purchase amount will be refundable.
  • If product is retuned having defects, Customers are requested to share an image/video of product for verification and send it through WhatsApp chat box of official website “www.brosisart.com.” Return /replacement process will be initiated after after verification process is completed.
  • There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service or Speed Post.
  • Refund is not available in respect of customized product.

How will I get my refund?

When the order is picked up, the refund will be initiated to your selected mode within 12-15 working days from the date your order is picked, subject to your returns passing the quality check.

Refund timelines:

  • Payment Gateway refund process takes 7 to 9 working days excluding   Saturdays/Sundays and Bank Holidays.
  • NEFT refund process takes 72 hours.

Where should I return My Product?

BrosisArt
SCO-C298, New Uttam Garden Colony,
Manwal, Distt. & Teh. Pathankot
Punjab
Pin 145001

Phone: 7071003838